Hurricane Sandy Update
Dear Valued Client,
In the aftermath of Hurricane Sandy, we hope this message finds you and your families safe.
In preparation for Hurricane Sandy, SignalPoint took several precautions and activated our Emergency Response Procedures. As you know, the extreme weather conditions resulted in power outages and service interruptions that may have affected your ability to access the internet or make VoIP telephone calls.
SignalPoint has taken the following steps to ensure all resources are in place to implement our business continuity plans:
A. All mission-critical personnel from SignalPoint™’s Operations and Engineering teams are working around the clock.
B. We are holding regular event status calls with our Network Operations Center and will continue to do so until all our customers are operational.
C. Our NOC is staffed with additional personnel.
D. Regional Field Operations personnel are adding supplemental on-call responsibilities.
In order to resolve the outstanding operational issues, we have prioritized these efforts to ensure your service is restored:
- Providing support to any emergency, police & medical clients.
- Repair / Replace any Network equipment damaged by the Hurricane.
- Ensuring customers are back in service.
SignalPoint understands that your communications, commerce, and content rely on our infrastructure. We are proud to have earned your business and most of all your trust, as such; we take potential threats to your service very seriously. Should an outage occur, you can be assured that we will do our best to respond, isolate and resolve.
We are responding as fast as possible and anticipate a full service restoral shortly. In many cases, the issue is due to a power outage at your location and we are working within the utility company timeframes to be able to restore your service.
If you are having service issues, please let us know immediately and we will address the issue promptly. Please contact us at 1.888.277.0180 or via email at firstname.lastname@example.org.
Again, we thank you for your continued patronage and appreciate your patience while we address the impact of Hurricane Sandy.
Chief Operating Officer